Full shop setup guide for Pro users
9.1 Setting Up Your Shop
- Purchase a Pro plan from navolet.com
- Go to navolet.com/my-account → My Shop → Setup tab
- Your business details are pre-filled from your chatbot profile — review and edit if needed
- Choose your store name (e.g. “sunnystore”) — this becomes your shop URL. Cannot be changed after saving
- Upload your shop logo and banner
- Set your delivery fee, free delivery threshold, and tax rate
- Set up payments (see Category 10)
- Link your Telegram bot (see Bot Setup tab)
- Click Save Shop Settings
9.2 Linking Your Chatbot Account
The shop must be linked to your Navolet chatbot account for stock sync, order sync, and receipt delivery to work.
- Open your Navolet Telegram or WhatsApp bot
- Type: “my id” — the bot replies with your numeric chat ID
- Go to My Account → My Shop → Setup tab
- Paste your chat ID in the “Link Chatbot Account” field and click Link Account
💡 Once linked, any product sold through the shop automatically reduces your chatbot stock, adds the customer to your customer list, records a sale, creates an invoice, and sends PDF receipts to you and the customer.
9.3 Setting Up Your Telegram Bot
- Open Telegram and message @BotFather
- Send /newbot — enter a display name then a username ending in “bot”
- BotFather gives you a token like “123456:ABC-DEF…”
- Go to My Account → My Shop → Bot Setup tab
- Paste the token and click Save & Connect Bot
Navolet automatically sets up the webhook and adds an “Open Shop” button to your bot’s menu. Customers tap that button to open your shop.
9.4 Adding Products
- Manual: click “Add Product” in the Products tab — fill in name, price, category, variants, image
- Import from chatbot: click “Import from Chatbot” — select stock items to import as draft products
- Drafts: imported products start as drafts (not visible in shop). Add images and variants, then click Publish
- Variants: add multiple variant types per product (e.g. Size: S/M/L, Colour: Red/Blue)
- Featured: mark products as Featured to show them prominently at the top of the shop
9.5 Managing Orders
All shop orders appear in My Account → My Shop → Orders. You can:
- Filter by status: Paid, Processing, Shipped, Delivered, Cancelled
- Search by order reference or customer name
- Progress orders: Mark Processing → Mark Shipped → Mark Delivered
- Each status change sends an automatic update to the customer via Telegram
Last updated on March 21, 2026