Common problems and how to fix them
17.1 The Bot Says “I Did Not Understand That”
This means the AI could not interpret your message. Try:
- Rephrasing in simpler English — “add customer John” instead of “can you please help me add a new customer whose name is John”
- Breaking one big message into smaller steps
- Checking the command reference in Category 18 for exact phrasing examples
The bot has a smart fallback that tries to find relevant data even when it cannot understand a command. If you mention a customer name, product, or keyword, the bot will try to give you something useful.
17.2 The Bot Is Responding but the Wrong Thing
This is usually an AI parsing issue. Be more specific:
- Instead of “update John” say “update John’s phone to 08012345678”
- Instead of “record it” say “record sale: 3 Nike Shoes at 24000”
- For name changes, use “rename” not “update”
17.3 My Stock Was Added but Shows as Empty
This was a known issue in early versions where the stock database table was not created automatically. If you are on an older version of the plugin, contact your administrator to apply the latest update. The issue is resolved in Navolet v1.1.4 and above.
17.4 I Am Not Receiving the Daily Report
Possible reasons:
- No activity was recorded that day — the report is only sent when there is at least one sale or expense
- Your plan may not include reports — check your plan level
- Server timezone may be different — the report goes out at 9PM server time which may be different from your local time
17.5 PDF Invoice Was Not Sent
If the bot confirmed the invoice but the PDF was not delivered:
- Wait 30 seconds and try again — PDF generation can take a few seconds on first use
- Reply “send PDF” to resend the last pending invoice PDF
- Check your internet connection — large files may fail on slow connections
17.6 License Key Not Working
See License topic for full license key troubleshooting. Quick checks:
- Copy the full key including the NV- prefix
- Make sure there are no extra spaces before or after the key
- Each key works only once — if already activated on another account, contact support
17.7 Bot Not Responding on WhatsApp
Step-by-step diagnosis:
- Check that you are messaging the correct WhatsApp number
- Send “hi” and wait 30 seconds — if no response, proceed to step 3
- Try on Telegram — if Telegram works, the issue is WhatsApp-specific
- Your number may need to be added to the approved test list if the service is in testing mode
- Contact support if none of the above resolves it
17.8 “Something Went Wrong” Error
This means an unexpected error occurred while processing your request. Try:
- Sending the same message again — most errors are temporary
- Simplifying your message if it was complex
- Waiting 1-2 minutes before retrying
If the error persists for more than a few minutes, contact support.